Except for warranty related issues, returned merchandise is subject to a 25% restocking fee. Shipping, handling and reinstallation charges are non-refundable.

PLEASE READ THIS VERY CAREFULLY.

Warranty

Subject to the terms and conditions set forth in this limited warranty, Stiebel Eltron, Inc. (the “Manufacturer”) hereby warrants to the original purchaser (the “Owner”) that each Tankless Electric Domestic Hot Water Heater (the “Heater”) shall not (i) leak due to defects in the Manufacturer’s materials or workmanship for a period of seven (7) years from the date of purchase or (ii) fail due to defects in the Manufacturer’s materials or workmanship for a period of three (3) years from the date of purchase. As Owner’s sole and exclusive remedy for breach of the above warranty, Manufacturer shall, at the Manufacturer’s discretion, send replacement parts for local repair; retrieve the unit for factory repair, or replace the defective Heater with a replacement unit with comparable operating features. Manufacturer’s maximum liability under all circumstances shall be limited to the Owner’s purchase price for the Heater.

This limited warranty shall be the exclusive warranty made by the Manufacturer and is made in lieu of all other warranties, express or implied, whether written or oral, including, but not limited to warranties of merchantability and fitness for a particular purpose. Manufacturer shall not be liable for incidental, consequential or contingent damages or expenses arising directly or indirectly from any defect in the Heater or the use of the Heater. Manufacturer shall not be liable for any water damage or other damage to property of Owner arising, directly or indirectly, from any defect in the Heater or the use of the Heater. Manufacturer alone is authorized to make all warranties on Manufacturer’s behalf and no statement, warranty or guarantee made by any other party shall be binding on Manufacturer.

Manufacturer shall not be liable for any damage whatsoever relating to or caused by:

1. Any misuse or neglect of the Heater, any accident to the Heater, any alteration of the Heater, or any other unintended use;
2. Acts of God and circumstances over which Manufacturer has no control;
3. Installation of the Heater other than as directed by Manufacturer and other than in accordance with applicable building codes;
4. Failure to maintain the Heater or to operate the Heater in accordance with the Manufacturer’s specifications;
5. Operation of the Heater under fluctuating water pressure or in the event the Heater is supplied with non-potable water, for any duration;
6. Improper installation and/or improper materials used by any installer and not relating to defects in parts or workmanship of Manufacturer;
7. Moving the Heater from its original place of installation;
8. Exposure to freezing conditions;
9. Water quality issues such as corrosive water, hard water, and water contaminated with pollutants or additives;

Should owner wish to return the Heater to manufacturer for repair or replacement under this warranty, Owner must first secure written authorization from Manufacturer. Owner shall demonstrate proof of purchase, including a purchase date, and shall be responsible for all removal and transportation costs. If Owner cannot demonstrate a purchase date this warranty shall be limited to the period beginning from the date of manufacture stamped on the Heater. Manufacturer reserves the right to deny warranty coverage upon Manufacturer’s examination of Heater. This warranty is restricted to the Owner and cannot be assigned.

Some States and Provinces do not allow the exclusion or limitation of certain warranties. In such cases, the limitations set forth herein may not apply to the Owner. In such cases this warranty shall be limited to the shortest period and lowest damage amounts allowed by law. This warranty gives you specific legal rights and you may also have other rights which vary from State to State or Province to Province.

Owner shall be responsible for all labor and other charges incurred in the removal or repair of the Heater in the field. Please also note that the Heater must be installed in such a manner that if any leak does occur, the flow of water from any leak will not damage the area in which it is installed.