Corporate Office
1001 N. Alternate A1A
Suite 102
Jupiter, Florida 33477

561.744.5108 Office 561.744.9278 Fax

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  Very Important Warranty Information
Except for warranty related issues, returned merchandise is subject to a 25% restocking fee. Shipping, handling and reinstallation charges are non-refundable.




Statement of Warranty Concerning C-Series Heaters

PLEASE READ THIS VERY CAREFULLY

The warranty starts upon purchase date, or upon the installation date, whichever comes first. Other agreements may be reached if it is noted on the sales receipt by Tankless Hot Water, herein referred to as THW

THE FOLLOWING 3 ITEMS WILL VOID THE WARRANTY:

1. REMOVING THE COVER AT ANYTIME DURING INSTALLATION.
2. USING TEFLON TAPE ON EITHER SIDE CONNECTIONS TO THE UNIT.
3. USING PIPE DOPE ON EITHER SIDE CONNECTIONS TO THE UNIT.

 

IF THE WATER HEATER IS RETURNED WITH ANY OF THE ABOVE THREE ISSUES, DO NOT EXPECT ANY REFUND WHATSOEVER.


THE WARRANTY IS APPLICABLE TO THE ORIGINAL PURCHASER ONLY

THW WILL NOT BE RESPONSIBLE FOR IMPROPERLY INSTALLED UNITS




Customer Installed Units

Up to one year after purchase, NOT INSTALL DATE, we will send a replacement unit. You pay $375 plus shipping and handling, with $375 refunded upon return of defective unit. Unit must be returned with unopened cover, no teflon tape or pipe dope having been used.

Remaining warranty in effect for one year from original purchase date. Client can buy extended two year warranty from original purchase date for an additional $149.

One year warranty from purchase date expired, up to two years from original purchase date, client can buy replacement unit for $350 with $100 refunded upon reciept of defective unit. Unit must be returned with unopened cover, no teflon tape or pipe dope having been used.

One year warranty from purchase date expired, up to three years from original purchase date, client can buy replacement unit for $350 with $50 refunded upon reciept of defective unit. Unit must be returned with unopened cover, no teflon tape or pipe dope having been used.

All 2nd and 3rd year replacement units carry full warranty as original, one year parts, 10 year leakage.

We can install unit for county specific service call, plus extra if difficult install, or installed improperly.

Shipping, handling and reinstallation costs are not refundable.



Tankless Hot Water Installed C-Series Heaters
Up to 90 days after installation, we will replace unit at no charge, labor and materials included.

91 days after installation, we will replace unit with service call applicable for that county.

One year after installation, up to two years from original install date, client can buy replacement unit for $250 plus service call applicable for that county.

One year after installation, up to three years from original install date, client can buy replacement unit for $300 plus service call applicable for that county.

Special Note - Please Read Carefully
If THW provides service and unit is operating properly, a county specific full service fee is due and payable. Failure to pay the service fee terminates the warranty until the service fee is paid in full. Upon payment of service fee, warranty is reactivated and terminates as per original schedule.


Any variation from above schedule, requires approval of management.








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